Question 1

What is LastSend?

Accepted Answer

LastSend is a digital legacy app that allows you to create heartfelt posthumous messages for your loved ones. You can write messages, attach photos, record voice messages, and even include videos that will be safely delivered to your designated recipients after you pass away. It's a way to leave your final words of love, wisdom, and comfort for the people who matter most to you.

Question 2

How can I leave messages for loved ones after I die?

Accepted Answer

With LastSend, you create messages for specific recipients, add photos, voice recordings, or videos, then set up a regular check-in schedule. As long as you check in, your messages remain undelivered. If you stop checking in, LastSend contacts your trusted contacts to verify your status before delivering any messages. This ensures your messages are only delivered when the time is right.

Question 3

What is a posthumous message?

Accepted Answer

A posthumous message is a communication intended to be delivered after someone's death. It could be a heartfelt letter, a video message, voice recording, or a collection of photos with meaningful captions. LastSend makes it easy to create and securely store these messages until they need to be delivered.

Question 4

What is digital legacy planning?

Accepted Answer

Digital legacy planning involves preparing your digital assets and communications for after you're gone. This includes deciding what happens to your social media accounts, digital photos, and importantly, what final messages you want to leave for loved ones. LastSend focuses on the emotional aspect of digital legacy - helping you leave meaningful messages for family and friends.

Question 5

How does a dead man's switch app work?

Accepted Answer

A dead man's switch app like LastSend requires regular check-ins to confirm you're still alive. You choose your check-in frequency (weekly, bi-weekly, or monthly). If you miss multiple check-ins, the app initiates a verification process through your trusted contacts before taking any action. This prevents accidental message delivery while ensuring your messages reach loved ones when needed.

Question 6

What is the check-in system and how does it work?

Accepted Answer

The check-in system is LastSend's safety mechanism. You choose how often to check in (weekly, bi-weekly, or monthly). When it's time to check in, you'll receive a notification. Simply open the app and tap 'I'm Still Here' to reset your timer. This confirms you're alive and well, keeping your messages safely stored.

Question 7

What happens if I miss a check-in?

Accepted Answer

If you miss a check-in, LastSend sends reminder notifications. After multiple missed check-ins, we contact your trusted contacts to verify your status. They'll receive an email with two options: confirm you're fine (which resets your check-in) or confirm that you've passed away (which triggers message delivery). Messages are never delivered without this verification step.

Question 8

Can I change my check-in frequency?

Accepted Answer

Yes, you can change your check-in frequency anytime in the app settings. Free users have weekly check-ins, while Plus and Legacy subscribers can choose weekly, bi-weekly, or monthly check-ins based on their preference and lifestyle.

Question 9

What if I'm traveling or hospitalized?

Accepted Answer

If you know you'll be unavailable, you can adjust your check-in frequency beforehand. If you do miss check-ins unexpectedly, your trusted contacts will be notified and can confirm you're fine. This multi-step verification ensures your messages aren't delivered accidentally due to temporary unavailability.

Question 10

What is a trusted contact?

Accepted Answer

A trusted contact is someone you designate to verify your status if you stop checking in. They should be people who would reliably know if something happened to you - close family members, spouse, or trusted friends. When you miss check-ins, they receive a notification asking them to confirm whether you're okay or have passed away.

Question 11

How many trusted contacts do I need?

Accepted Answer

You need a minimum of 2 trusted contacts. This ensures redundancy - if one contact is unavailable or doesn't respond, others can still verify your status. Plus and Legacy subscribers can add more trusted contacts for additional security.

Question 12

Do trusted contacts see my messages?

Accepted Answer

No. Trusted contacts only verify your status - they cannot see the content of your messages. Your messages are private and only delivered to the specific recipients you've chosen. Trusted contacts simply confirm whether you're alive or have passed away.

Question 13

What happens when a trusted contact confirms I've passed?

Accepted Answer

When a trusted contact confirms that you've passed away, LastSend initiates the message delivery process. Your messages are then sent via email to your designated recipients. Each recipient receives a link to a personal memorial page where they can read your message and view any photos, videos, or voice recordings you've included.

Question 14

Is my data secure?

Accepted Answer

Yes. LastSend uses industry-standard encryption and security practices. Your data is stored securely using Supabase with row-level security, and media files are encrypted at rest in Cloudflare R2 storage. We never share your personal content with third parties, and your messages remain completely private until delivery.

Question 15

Can anyone read my messages before they're delivered?

Accepted Answer

No. Your messages remain completely private until delivery. We use automated content moderation for uploaded photos and videos (to ensure safety compliance), but no human ever reviews your personal message content. Your words are for your recipients only.

Question 16

What happens to my data after messages are delivered?

Accepted Answer

After delivery, recipients can access their memorial pages for a limited time (currently 15 days). During this period, they should download any media they wish to keep permanently. After the access period, the data is securely deleted. You can also request complete account and data deletion at any time.

Question 17

Can I delete my account and all data?

Accepted Answer

Yes. You can request complete account deletion at any time through the app settings or via our website. This will permanently delete all your messages, media, contacts, and personal data from our servers.

Question 18

Is LastSend free to use?

Accepted Answer

Yes, LastSend offers a free tier that includes up to 5 message recipients, text-only messages, weekly check-ins, and 2 trusted contacts. It's a great way to start preserving your digital legacy without any cost.

Question 19

What's included in the Plus plan?

Accepted Answer

The Plus plan ($4.99/month) includes 10 message recipients, 40 photos per month, 6 minutes of voice recording per month, flexible check-in frequency (weekly, bi-weekly, or monthly), and multiple trusted contacts. It's perfect for those who want to include photos and voice messages.

Question 20

What's included in the Legacy plan?

Accepted Answer

The Legacy plan ($9.99/month) includes 50 message recipients, 100 photos per month, 30 minutes of video per month, 20 minutes of voice recording per month, all flexible check-in options, and priority support. It's our most comprehensive plan for those who want to leave rich, multimedia messages.

Question 21

Can I change or cancel my plan?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your subscription at any time through the app. If you downgrade or cancel, you'll retain access to premium features until the end of your current billing period.

Question 22

How are messages delivered to recipients?

Accepted Answer

Messages are delivered via email to your designated recipients. The email contains a personal link to a memorial page created just for them. This page displays your message along with any photos, videos, or voice recordings you've included. It's a private, respectful way to receive your final words.

Question 23

What is a memorial page?

Accepted Answer

A memorial page is a private webpage created for each of your recipients when your messages are delivered. It displays your message beautifully along with any media you've attached. Recipients can view the content, listen to voice messages, watch videos, and download media they want to keep.

Question 24

Can recipients download photos and videos?

Accepted Answer

Yes, recipients can download all photos, videos, and voice recordings from their memorial page. We recommend they download content they wish to keep, as memorial pages have a 15-day access period after which the content is no longer available.

Question 25

What if my recipient's email address changes?

Accepted Answer

It's important to keep recipient email addresses up to date. You can edit recipient information anytime in the app. If an email bounces during delivery, we cannot deliver your message to that recipient, so we recommend periodically verifying your recipients' contact information.

Question 26

Can I send different messages to different people?

Accepted Answer

Yes! You can create unique messages for each recipient. Each person can receive their own personalized message with specific photos, videos, or voice recordings meant just for them. This allows you to share different memories or words with different people in your life.

Frequently Asked Questions

About LastSend & Digital Legacy

Check-In System

Trusted Contacts & Verification

Privacy & Security

Pricing & Plans

Message Delivery & Memorial Pages

Still have questions?