Terms of Service

1. About these Terms

These Terms are an agreement between you and Brand Jet Media Private Limited ("we", "us"), the company that runs LastSend: the website at lastsend.app, the web app at web.lastsend.app and the LastSend iPhone app. By creating an account or using LastSend, you agree to them. If you don't agree, please don't use LastSend.

LastSend keeps private messages you write and delivers them to the people you chose after you die. Because that matters so much, please read these Terms carefully, together with our Privacy Policy.

2. Who can use LastSend

You must be 18 or over to use LastSend. By using it, you confirm that:

• you are 18 or over;
• you can legally enter into these Terms;
• you will use LastSend only for lawful purposes;
• the information you give us is accurate and true.

3. Your account

When you create an account, you agree to:

• give us accurate details and keep them up to date;
• keep your sign-in details secure;
• take responsibility for what happens in your account;
• tell us straight away if someone else gets into it.

Your account belongs to the sign-in method you use: email and password, Google, or, in the iPhone app, Sign in with Apple. If you choose Apple's Hide My Email, Apple gives us a private relay address instead of your own email address, and forwards our emails to you. Signing in with a different email address or provider can create a second, separate LastSend account. We don't merge accounts or move letters between them, so use the same sign-in method each time, and contact us through the support page if you're not sure which one you used.

4. Check-ins

You choose how often to check in: daily, weekly or monthly on every plan, or any interval from 1 to 365 days on Plus and Legacy. You understand that:

• If you miss a check-in, we remind you for about 7 days, by notification and by email where we can reach you.
• If you still haven't checked in after that, we email your trusted contacts and ask whether you are all right.
• It is up to you to keep your notifications on and your email address current, so our reminders reach you.

5. Trusted contacts

Trusted contacts are people you name to tell us whether you are all right if you stop checking in. Each one must confirm their email address before they count. You need 2 confirmed trusted contacts. With fewer, the process doesn't start and no message is delivered.

By naming trusted contacts, you confirm that:

• they have agreed to be contacted by LastSend;
• you have told them what their role is;
• you accept that their answers can lead to your messages being delivered.

Two confirmed contacts who both tell us you have died trigger delivery at once, without asking you first. Trusted contacts can't read your letters. After delivery they are told the names of the people who received one. A trusted contact who knowingly gives us a false answer is responsible for it.

6. Recipients

Recipients are the people you write messages for. Each recipient gets an email asking them to confirm their address, and a message is delivered only if they confirm. By adding a recipient, you confirm that:

• you know them, and the message is meant for them;
• you understand that a message can't be recalled once it has been delivered.

If the person you're writing to is under 18, give us the email address of their parent or guardian, who will pass the letter on, unless you are their parent or legal guardian yourself.

7. What you can't use LastSend for

Everything you write or upload must not contain:

• anything illegal, or that encourages illegal activity;
• threats, harassment, or anything meant to harm someone;
• sexually explicit material;
• violent or graphic content;
• hate speech or discrimination;
• anything that infringes someone else's intellectual property;
• content that belongs to someone else and that you have no right to share;
• content that invades another person's privacy, including intimate images of anyone without their consent;
• content that harms children;
• content that impersonates someone;
• malware, viruses or other harmful code;
• spam or deliberately misleading information.

LastSend is not for suicide notes or messages meant to be delivered before your death. If you're thinking about suicide or self-harm, please reach out for help at findahelpline.com.

We may remove content that breaks these rules. Breaking them repeatedly can lead to your account being closed.

8. We don't review your content

We don't scan what you upload, and nobody at LastSend reviews your letters or media in the normal course of the service. Your content must still follow the rules above, and we may remove content that is reported to us and found to break them.

9. How delivery works

Once we have asked your trusted contacts, this is what happens:

• If 2 trusted contacts tell us you have passed away, we deliver your messages right away. There is no waiting period and we don't ask you first, so choose people you trust.
• If 1 trusted contact tells us you have passed away, we tell you at once and wait 7 days. If you check in during those 7 days, nothing is sent.
• If 1 contact says you have passed away and another says you are fine, the 7-day wait is cancelled. The longer countdown below still runs until you check in.
• If a trusted contact tells us you are fine and nobody has reported a death, the process ends and your check-in schedule starts again.
• If nobody answers, we email you warnings, and deliver 60 days after we first asked your trusted contacts. If you had never checked in, or were already 90 days or more late when we first asked them, we wait 180 days instead.

Nothing starts unless you have 2 confirmed trusted contacts at that time, and if you have fewer than 2 at any point before your messages go out, delivery waits until a second contact confirms. Messages go only to recipients who confirmed their email address. If you check in at any point, we hold everything that has not been sent yet. Messages already sent cannot be recalled.

A message is sent only to a recipient who confirmed their email address. If a recipient hasn't confirmed, their message isn't delivered, so keep addresses correct and ask your recipients to confirm. If an address stops working, we may ask your trusted contacts for a new one, which must be confirmed before we send anything to it. We tell your trusted contacts the names of the confirmed recipients who were sent a message, never what the messages say.

We work hard to deliver every message, but we can't promise that:

• a message arrives at a particular time;
• a recipient receives or reads it;
• their email provider doesn't block it or file it as spam;
• their email address still works.

If your death is reported by mistake: check in, in the app or on the website, or use the link in the email we sent you about the report, and we hold everything not yet sent. Letters already delivered can't be taken back from recipients' inboxes.

Anyone who can open your LastSend app or your email can check in for you, and that holds delivery. So keep both secure.

Delivered messages and memorial pages have no time limit and are not deleted automatically. They stay available for as long as LastSend runs (see section 19). Anyone who has a memorial link can open it, so recipients should keep it private, like a key.

10. Plans and payments

LastSend has a Free plan and two paid monthly plans: Plus (US$4.99 a month) and Legacy (US$9.99 a month). The prices shown on our pricing page or in the app at checkout are the ones that apply. They may be shown in your local currency.

Paid plans renew automatically every month until you cancel.

• On our website: Dodo Payments sells the subscription to you as the merchant of record. Dodo takes the payment, charges any tax and sends your invoice, and Dodo's buyer terms apply to the payment. Cancel at any time from your plan in Settings. You keep your paid features until the end of the month you've paid for.
• In the iPhone app: Apple sells the subscription and charges your Apple Account. It renews unless you turn it off at least 24 hours before the end of the current period. Manage or cancel it in your iPhone's Settings, under your name, then Subscriptions. We can't cancel or change an Apple subscription for you.

A paid plan works wherever you sign in to the same LastSend account, but you cancel it where you bought it. Moving to a lower plan or to Free never deletes letters or media you have already saved, and they are still delivered. You just can't add new media that your plan doesn't include.

11. Refunds

• Website purchases: if you're not happy, ask for a full refund within 14 days of your first payment through our support page. We pay it back through Dodo Payments to the card or account you paid with. Later monthly payments are not refunded, but you can cancel at any time to stop the next one.
• iPhone purchases: Apple handles all refunds. Ask Apple at reportaproblem.apple.com. We can't issue refunds for Apple purchases.

This doesn't affect any refund or cancellation rights your local consumer law gives you.

12. Your subscription after your death

When we deliver your messages because your trusted contacts told us you have died, we cancel a subscription you bought on our website, so Dodo Payments takes no further payments.

If your messages go out after 60 or 180 days without an answer from your trusted contacts, we don't cancel a website subscription automatically. Your family can ask us to cancel it through our support page.

We can't cancel a subscription bought in the iPhone app, because Apple controls it. Your family can ask Apple Support to cancel it. If they contact us, we'll tell them how.

13. Your content and ours

Your content: you keep ownership of everything you write and upload. You let us store it, copy it (for backups and delivery), convert it (for example, resizing a video so it plays on phones), deliver it to the recipients you chose, and keep it available to them on their memorial page, where they can download it. This permission continues after your death for as long as we keep your letters. For undelivered content, it ends when you delete that content or your account.

Our content: the LastSend name, logo and app design belong to us. Please don't use our trademarks without our written permission.

14. Limits on our responsibility

LastSend depends on people and services we don't control: your trusted contacts' answers, your recipients' email providers, and companies such as Apple, Google and Amazon. So, as far as the law allows:

• Brand Jet Media Private Limited, its directors and staff are not responsible for what your trusted contacts tell us, including a mistaken or false report that you have died, or for what a recipient does with a message after we deliver it.
• We are not responsible for delays or failures caused by things outside our reasonable control, such as email providers blocking mail, outages at our providers, or addresses that are wrong or no longer work.
• We are not responsible for indirect losses, such as lost profits or lost opportunities.
• Our total responsibility to you for all claims is limited to the greater of what you paid us in the 12 months before the claim, or US$100 (or the same amount in your currency).

Nothing in these Terms limits our responsibility for fraud, for our gross negligence or deliberate wrongdoing, for death or personal injury caused by our negligence, or for anything else the law does not allow us to limit. If you are a consumer, you keep all the rights your local law gives you.

15. No other promises

We provide LastSend as it is and as available. Apart from what these Terms say, we don't promise that it will always work without interruption or errors. This doesn't affect any rights your local consumer law gives you.

16. Your responsibility for your content

If someone makes a claim against Brand Jet Media Private Limited because you broke these Terms, or because of your content, for example a letter that defames or threatens someone, you agree to cover our reasonable costs of dealing with it.

17. Closing your account

By you: you can delete your account at any time in Settings, in the app or on the website. When you do, we delete your profile, letters, media, recipients and trusted contacts from our database and storage straight away. Copies stay for a short time in places we can't edit one record at a time: processing logs are deleted automatically within 2 days, and backups within 40 days. We keep a few records longer where the law or a dispute needs them: support conversations, which stay in our support system while we need them to help you, and payment records, which Dodo Payments and Apple keep under their own policies.

Deleting your account also cancels a subscription bought on our website. It does not cancel an iPhone subscription: cancel that in your iPhone's Settings first.

By us: we may suspend or close your account if you seriously or repeatedly break these Terms, use LastSend to harm someone, or the law requires it. Otherwise we'll give you at least 30 days' notice by email. If we close your account, we won't send your letters to anyone, and we'll tell you how to get a copy first, unless the law stops us.

18. After you die

• Your choices in LastSend are your instructions about who receives your letters. We give a letter only to the recipient you chose and who confirmed. We don't give undelivered letters, or letters meant for someone else, to anyone else, including family or the executor of your estate, unless a court orders it.
• A recipient can ask us to take down their own memorial page.
• Your estate's representative can ask us to close your account and delete letters that were never delivered. We'll ask for proof, such as a death certificate and proof of their authority.
• After a death, we keep the account's email address on a list so nobody can open a new account with it.

19. If LastSend closes

If we ever decide to close LastSend, we will:

• email every account holder at least 90 days before we stop, and show a notice in the app;
• during that time, send you a copy of your letters and media if you ask through our support page, or let you delete your account;
• never send an undelivered letter early because we are closing;
• email recipients who already received a letter, so they can save it before memorial pages go offline;
• delete the remaining data within 30 days after we stop. Backups expire within 40 days after that.

Letters that haven't been delivered by then are not sent.

If another company takes over LastSend, we will tell you before it happens. It must keep the promises in these Terms and the Privacy Policy, or you can delete your account before the change.

20. Changes to these Terms

If we change something that affects your rights, such as how or when letters are delivered, prices, or how long data is kept, we'll email you at least 30 days before it takes effect and show it in the app. If you don't agree, you can delete your account before then. Small changes, like clearer wording, take effect when posted. A change never applies to a letter already delivered. We won't weaken the rules in section 9 (confirmed recipients only, 2 confirmed trusted contacts) without your clear agreement.

Each version of these Terms has a date. We keep every earlier version, and you can ask us for a copy through our support page.

21. Law and disputes

These Terms are governed by the laws of India. If you have a complaint, please contact our Grievance Officer first (see section 24) and give us 30 days to fix it. If we can't, the courts in Karnataka, India, decide disputes. This doesn't take away any right you have to bring a claim before a consumer commission or court where you live. If you live in the EU, the UK or another country with mandatory consumer law, you keep its protection.

22. If you use our iPhone app

These Terms are between you and Brand Jet Media Private Limited, not Apple. Apple isn't responsible for the app or its content, has no duty to support or maintain it, and isn't responsible for claims about it, including product liability, legal compliance or intellectual property claims. If the app fails to meet a warranty, you can tell Apple, and Apple will refund the purchase price, if any; Apple has no other warranty duty. You confirm you are not in a country under a US government embargo and not on a US list of prohibited or restricted parties. Apple and its subsidiaries can enforce these Terms as they relate to the app.

23. Other legal terms

• We may transfer this agreement to a company that takes over LastSend, on the conditions in section 19.
• We're not responsible for failing to do something because of events outside our reasonable control, such as natural disasters, war, or failures of the internet or of our providers.
• We contact you by email, at the address on your account.
• These Terms are written in English. If a translation differs, the English version is the one that counts.
• Sections 13, 14, 16, 18 and 21 continue to apply after your account ends.
• If any part of these Terms can't be enforced, the rest still applies.

24. Who we are and how to reach us

LastSend is run by Brand Jet Media Private Limited, a company registered in Karnataka, India (CIN U58201KA2026PTC225824). Registered office: Gadag, Karnataka, India.

For questions about these Terms, write to us through our support page.